Frequently Asked Questions

🐾 Shipping & Delivery

How long does delivery take?
Delivery times depend on the product:

UK-stocked products: 2–5 working days
Internationally sourced products: 7–14 working days
Each product page clearly states the estimated delivery time.

How much does delivery cost?
FREE on all orders 🎉 We offer free UK delivery on everything.

Do you ship internationally?
Currently we ship to the UK only.

Will I get a tracking number?
Yes! Every order comes with a tracking number sent to your email once dispatched.

📦 Orders

Can I cancel or change my order?
Contact us as soon as possible at pawsmart_uk@outlook.com. We'll do our best to help before the order is dispatched.

🔄 Returns & Refunds

What is your returns policy?
We offer a 30-day hassle-free return policy. Items must be unused and in their original packaging. Email us at pawsmart_uk@outlook.com with your order number to get started.

How long do refunds take?
Refunds are processed within 10 business days of receiving your return.