Shipping policy

Thank you for shopping with PawSmartUK! We work with trusted suppliers to bring you the best products for your pets.

🇬🇧 Where We Ship We currently ship to the United Kingdom only.

📦 Delivery Times Delivery times vary depending on the product:

  • UK-Stocked Products: 2–5 working days after dispatch
  • Internationally Sourced Products: 7–14 working days after dispatch

Each product page clearly states the estimated delivery time so you always know before you buy.

💰 Shipping Costs

  • FREE on all orders over £15
  • £2.99 flat rate on orders under £15

⏱️ Processing Time Orders are processed within 1–2 working days. You'll receive a confirmation email once dispatched.

📍 Order Tracking Every order comes with a tracking number sent to your email once dispatched.

⚠️ Delays If your order is significantly delayed, contact us at pawsmart_uk@outlook.com and we'll resolve it.